Privacy Policy

This policy explains how Bodhicitta Creations, operating Wovenhome at wovenhome.in (“we”, “us”), collects, uses and protects your personal information when you use this site.

1. Information we collect

• Contact details you provide: name, phone number, email, shipping address
• Order details: items purchased, order value, delivery and payment status
• Account information, if you sign in: phone number and OTP-based session data
• Basic usage data (pages visited, device/browser type) via standard web analytics

We do not collect or store full card numbers — payment is processed directly by our payment gateway partner.

2. How we use your information

• To process, fulfil and deliver your orders
• To communicate order updates, respond to enquiries, and provide customer support
• To send marketing communications, only if you’ve opted in — you can unsubscribe anytime
• To improve the site and understand how it’s used
• To meet legal, tax and accounting obligations

3. Who we share it with

We share limited data with third parties only as needed to run the business:

• Our payment gateway, to process transactions
• Our shipping/delivery partners, to fulfil and track orders
• Our backend infrastructure provider (Supabase), which stores order and account data on our behalf
• Government or regulatory authorities, where legally required

We do not sell your personal information to third parties.

4. Cookies

We use essential cookies/local storage to run cart, wishlist and sign-in functionality, and may use analytics cookies to understand site usage. You can control cookies through your browser settings.

5. Data security

We use reasonable technical and organisational measures — including encrypted connections and access-controlled databases — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data appropriately.

6. Data retention

We retain order and account data for as long as needed to fulfil the purposes described here, and as required by tax and accounting law.

7. Your rights

You can request access to, correction of, or deletion of your personal data by contacting us at hello@wovenhome.in. We’ll respond within a reasonable time, subject to any records we’re legally required to keep.

8. Children’s privacy

This site is not directed at children, and we don’t knowingly collect data from anyone under 18.

9. Changes to this policy

We may update this policy from time to time; the “last updated” date above will reflect the latest revision.

10. Contact

For privacy questions or data requests, contact our Grievance Officer:
TODO: Grievance Officer name (Customer Support)
Email: hello@wovenhome.in
Phone: +91 00000 00000